Shipping policy

Dispatch & Delivery Times

All orders will be dispatched between Monday-Friday.

Missing Deliveries: 

Please ensure a safe delivery location for your order. Our company is not responsible for missing or stolen parcels. In the event your parcel is missing upon delivery, please contact the courier for proof of delivery as our shipping options allow delivery to a safe place. If proof of delivery is provided and you are still unable to locate your parcel, please email lanahallas@gmail.com for further assistance. Please know we cannot refund a missing but delivered parcels. If a replacement is offered, it will not be eligible to return for refund. 

Damaged Deliveries: 

If your parcel arrives damaged, please immediately take a photo and send this to our email. You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.